Trade Terms and Conditions
These Trade Terms and Conditions ("Trade Terms") govern the supply of products by Milk & Blush ("we", "us") to customers who buy for the purposes of a trade, business or profession ("Trade Customer", "you"). Please read them carefully before ordering.
1. Who these terms apply to
1.1 These Trade Terms apply to every purchase made from us wholly or mainly for the purposes of a trade, business or profession, including purchases by hairdressers, hair extension professionals, salons, mobile stylists and educators. They apply whether or not you hold a trade account with us, whether you pay trade or standard prices, and whichever login or checkout you use.
1.2 Our website Terms of Service also apply to your purchase. Where these Trade Terms and the Terms of Service differ, these Trade Terms take precedence. Goods supplied to Trade Customers are sold as trade goods. They are not covered by the legislation that protects consumers, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the consumer rights described in the Terms of Service, including the right to cancel, do not apply to you.
1.3 By placing an order for business purposes you confirm that you are not a consumer and that you accept these Trade Terms. If you buy hair for your own personal wear only, you are a consumer and the Terms of Service apply to that purchase instead.
1.4 We may treat a purchase as a business purchase where the circumstances indicate it, for example delivery to a salon or business address, the quantity or range of shades ordered, a business name on the order, or a complaint or enquiry that refers to a client.
2. Trade accounts
2.1 A trade account gives access to trade pricing and is offered at our discretion to customers who provide satisfactory proof of trade. We may ask for evidence of training, insurance, business registration or premises, and may refuse or withdraw an account without giving a reason.
2.2 You must keep your account details accurate and up to date and must not share your login or trade pricing with anyone outside your business. Trade pricing is confidential and must not be published or disclosed.
2.3 We may suspend or close a trade account at any time where we reasonably believe that the information provided to us was inaccurate, that the account is being used by or for someone other than the approved business, that goods are being resold in breach of section 9, that our brand is being used in breach of section 10, or that these Trade Terms have otherwise been broken. Orders already accepted will be fulfilled or refunded at our option.
3. Orders, prices and payment
3.1 All orders are subject to availability and to our acceptance. An order is accepted when we email you to confirm dispatch, at which point a contract is formed. We may decline any order before then, including where a pricing or stock error has occurred.
3.2 Prices are as shown on our website at the time of order and include UK VAT unless stated otherwise. We may change prices at any time; changes do not affect orders already accepted. Where a price has been displayed in error and the error is one a reasonable trade buyer would have noticed, we are not obliged to supply at that price.
3.3 Payment is due in full at the time of order by any payment method offered at checkout. Where you use a third-party finance or instalment provider, your agreement with that provider governs your payments to them; your obligations to us under these Trade Terms are unaffected.
3.4 Promotional codes, promotions and gifts with purchase are subject to the conditions stated in the Terms of Service. They do not combine with trade pricing unless the promotion is expressly stated to be a trade promotion.
4. Delivery and risk
4.1 Delivery dates and times are estimates only and are not guaranteed. We are not liable for any loss arising from late delivery, including appointment cancellations or client compensation.
4.2 Risk in the goods passes to you when they are delivered to the address you gave, or to a person or safe place you nominated, or on collection. Title passes when we receive payment in full.
4.3 You must check goods on delivery and notify us of any shortage, incorrect item or transit damage within 2 working days of delivery, with photographs of the packaging and contents. We may not be able to help with shortages or damage reported after that time.
4.4 Where a parcel is delayed, we cannot send a replacement until the courier confirms it as lost, which may take up to 30 working days. Where tracking shows delivery to the correct address, we will ask you to complete a declaration of non-receipt and, where the courier holds delivery evidence, to provide a police crime reference before we progress a claim.
4.5 For deliveries outside the UK, import duties and taxes not collected at checkout are your responsibility. Duties collected at checkout and original shipping costs are not refunded on returns.
5. Returns of unwanted goods
5.1 You do not have a statutory right to cancel a business purchase. As a courtesy, we accept returns of unwanted goods on the following conditions.
5.2 Goods must be unopened, with all hygiene seals intact, in their original packaging and in resalable condition. Opened, used, altered or damaged goods cannot be returned and will be sent back to you at your cost.
5.3 Goods returned within 28 days of delivery are refunded less a restocking fee of 5% of the price paid for the returned goods.
5.4 Goods returned after 28 days and within 91 days of delivery are refunded less a restocking fee of 20% of the price paid for the returned goods.
5.5 Goods returned more than 91 days after delivery are not accepted and will be sent back to you at your cost.
5.6 You must email hello@milkandblush.com with your order number before returning anything, and return the goods by a tracked service at your cost to: M&B Returns Centre, 9 Quay Point, Ocean Way, Cardiff, CF24 5HF. Goods are your responsibility until we receive them. Original delivery charges are not refunded.
5.7 Refunds are made to the original payment method within 14 days of our receiving and inspecting the goods. Goods that fail inspection are treated under clause 5.2.
6. Product quality and claims
6.1 We warrant that goods will, at the time of delivery, match their description on our website and be free from manufacturing defects. This warranty is given in place of all terms, conditions and warranties implied by law as to quality, fitness for purpose or correspondence with description, which are excluded to the fullest extent permitted by law.
6.2 Human hair is a natural, consumable product. Its condition changes with every wear, wash and style, and how long it stays in good condition depends principally on how it is fitted, worn and cared for. Gradual change in softness, volume, shine and manageability, and dryness or thinning towards the end of the hair's life, are characteristics of the product and are not defects. Our published lifespan guidance is a guide only and is not a warranty.
6.3 You must notify us of any concern about the quality of hair by email to hello@milkandblush.com, with your order number, a description and clear photographs, within 30 days of delivery. We are not obliged to consider concerns raised after that time. Where you have fitted hair for a client, you must in addition tell us the fitting date, any refit dates, the aftercare products used and the client's wash and styling routine, and complete our Hair Report Form on request.
6.4 It is a condition of any quality claim that the hair has been cared for, from the date of fitting, with aftercare products suitable for human hair extensions, and that a heat protection product has been used for all heat styling. Suitable aftercare products are those that are free from sulphates, alcohol, UV filters and toning pigments and are not bond-building, protein or repair treatments. Milk & Blush aftercare products, where available, are deemed suitable. We may ask you for the names of the products used and proof of their purchase, such as receipts or order confirmations, and where you cannot provide these, or the products used were not suitable, we will not assess the claim.
6.5 Hair that has been removed and refitted, moved up or reapplied has been worn through at least one full fitting period and has been inspected and re-prepared by you. We treat a refit as confirmation that the hair was of satisfactory quality when supplied, and any concern raised after a refit as relating to wear, care or application unless the evidence clearly shows a manufacturing defect.
6.6 Goods are not defective where their condition results from any of the following: heat styling, heat above 180°C or heat applied to attachments; under- or over-washing, unsuitable products or product build-up; colouring, toning, bleaching, perming or any chemical treatment; exposure to chlorinated, salt or hard water, sun creams, tanning products, perfumes or oils; fitting, removal or refitting technique; wear to tape tabs, bonds or weft stitching over the life of the set; alteration of the goods; use other than for their intended purpose; or the normal ageing described in clause 6.2. Hair that has been coloured or chemically treated in any way will not be assessed.
6.7 Where we agree to assess hair, you must return the complete set supplied under the order, including any hair still fitted, within 14 days of our confirmation, clean, dry, in its original colour and format, securely packaged, with the order number enclosed, by a tracked service. We do not assess partial returns, samples or photographs alone. We will assess the hair within 14 working days of receipt and notify you of the outcome with reasons.
6.8 Where we confirm a manufacturing defect, we will at our option replace the goods, issue a credit or refund the price paid for the defective goods, and reimburse reasonable tracked return postage. This is your sole remedy for defective goods. Where no defect is found, we will return the goods to you on request at your cost; goods not claimed within 91 days of our outcome notification will be disposed of.
6.9 Hair received without an order number, or without our prior agreement to assess it, will be held while we contact you and disposed of if the missing information is not received within 91 days.
6.10 No refund, credit or replacement will be issued for a quality concern until the goods have been returned and assessed.
7. Your clients
7.1 You are responsible for the services you provide to your clients, including consultation, patch testing, colour matching, strand and allergy testing, application, aftercare advice, maintenance and removal. We recommend that you keep a signed consultation record and a dated photograph of the hair at fitting and at each refit.
7.2 Our contract is with you and not with your clients. We will deal only with you in relation to any order, concern or claim, and we will not correspond with your clients about goods you have supplied or fitted. Any remedy we provide under clause 6 is provided to you.
7.3 You will indemnify us against any claim, loss, cost or expense arising from your application, removal or maintenance of our goods, from advice given by you to your clients, from any failure to follow our care guidance or product directions, or from any statement you make about our goods that goes beyond our published product information.
7.4 Before using any remover, adhesive, sealer or similar product on a client, you must read the label and directions, carry out a patch test at least 48 hours in advance where appropriate, and use the product in accordance with its safety data sheet, which we will supply on request.
8. Liability
8.1 Nothing in these Trade Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, or for any other liability that cannot lawfully be excluded or limited.
8.2 Subject to clause 8.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of business, loss of clients or goodwill, business interruption, loss of anticipated savings, client compensation or refunds, salon time, fitting, removal or refitting costs, or any indirect or consequential loss.
8.3 Subject to clause 8.1, our total liability to you arising out of or in connection with any order, however arising, shall not exceed the price paid for the goods under that order.
8.4 You acknowledge that the price of the goods reflects the allocation of risk in this section and that you are free to insure against risks we do not accept.
9. Resale
9.1 You may supply our goods only to your own clients, in person, as part of or alongside the hair services you provide to them, either at your salon or, if you are a mobile stylist, at the client's location.
9.2 You must not sell our goods through your own website, social media shop or any other online channel; through third-party marketplaces or resale platforms (including Amazon, eBay, Vinted, Depop, TikTok Shop or similar); to other trade buyers for onward sale; or outside the United Kingdom, in each case without our prior written consent.
9.3 Any goods you resell must be supplied in their original sealed packaging, unaltered, with our labelling intact and with our care guidance made available to the buyer. You must not describe goods in a way that goes beyond or contradicts our published product information.
9.4 We may from time to time publish recommended retail prices. These are recommendations only and you are free to set your own prices.
10. Use of the Milk & Blush name and materials
10.1 While you hold a trade account in good standing, we grant you a non-exclusive, non-transferable, revocable licence to state that you use or stock Milk & Blush hair extensions and to use our product images and brand assets supplied through our trade resources for that purpose.
10.2 You must not alter our logo or imagery; register or use any domain name, social media handle or business name that includes "Milk & Blush", "Milk and Blush", "M&B" or anything confusingly similar; describe yourself as an official, approved, certified or exclusive partner, stockist or salon unless we have agreed that description in writing; or make any claim about our goods that we do not make ourselves.
10.3 You must not use images of our goods taken from other suppliers or retailers, or present another supplier's hair as ours.
10.4 This licence ends automatically when your trade account is closed or suspended, or on our written request, and you must then stop using our name and materials in new marketing within 14 days.
10.5 All intellectual property in our brand, website, imagery, product names and materials remains ours.
11. Data protection
11.1 You are the controller of your clients' personal data. Do not send us your clients' personal data unless we ask for it in connection with a specific quality claim, and then send only what is needed. Each party will comply with applicable data protection law in relation to any personal data it processes in connection with these Trade Terms.
12. General
12.1 Milk & Blush is a trading name of 1998 Ltd, a company registered in England and Wales under number 15319961. VAT number 988231776. Contact: hello@milkandblush.com.
12.2 These Trade Terms, together with the Terms of Service (as varied by these Trade Terms) and your order, form the entire agreement between us for each purchase and supersede any prior discussions or representations.
12.3 We may update these Trade Terms at any time by publishing the revised version on our website. The version in force when you place an order applies to that order.
12.4 If any part of these Trade Terms is found to be unenforceable, the remainder continues in force. A delay or failure by us to enforce any right is not a waiver of it.
12.5 You may not transfer your rights or obligations under these Trade Terms or your trade account without our written consent.
12.6 These Trade Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.